Shipping policy

Shipping & Pickup

• Shipping is at the owner’s risk. While we take great care in packaging and handling, we cannot be held responsible for any damage incurred during transit.
• Customers have the option to pick up their surfboard in-store at no additional cost.
• Please allow 4-6 weeks for custom board completion

  Please allow 2-8 days for standard board shipping
  Please allow 2-7 days for accessory shipping
  

Shipping Rates

• Custom Surfboards and Surfboards: $90
• Accessories: $12

For all returns or shipping inquiries, please contact our customer service team at tommy@lostsurfboards.co.nz with your order details and photos (if applicable) before sending any item back.