Refund policy

Returns & Refunds Policy

At The Boardroom we aim to provide high-quality products and a seamless shopping experience. Please review our returns and refunds policy below:

Boards & Custom Orders

• Returns and refunds are only available for boards that arrive damaged or for custom orders that have been incorrectly made.
• We do not accept returns or offer refunds for custom orders unless there is an error in the order or the item arrives damaged.

Accessories

• Accessories can be returned for a refund or exchange within 14 days of purchase if you change your mind. The item must be unused, in its original packaging, and in resaleable condition.
  
  
• If an accessory is faulty, a full refund or replacement will be provided.

For all returns or shipping inquiries, please contact our customer service team at tommy@lostsurfboards.co.nz with your order details and photos (if applicable) before sending any item back.